UNISON regularly receives anecdotal feedback on the positive impact of the Ethical Care Charter from our members. There has also been independent research carried out by two councils who were amongst the first to sign up.

This is what they said:

Southwark council

The council adopted the Southwark Ethical Care Charter (SECC) in late 2013. The full SECC was implemented for the two contracts with London Care and MiHomecare last year and this has resulted in a real change for the carers and the people they care for.

Payment is now made for travel time and every home care worker has been given the opportunity to take up a guaranteed hours contract. The council have been closely monitoring the impacts of these positive changes on the quality of care being delivered as we strongly believe that staff who feel recognised and respected deliver better care.

Read the research from Southwark council.

Islington council  

The Living Wage helps the homecare sector, according to new evidence released by Islington Council showing that it makes for better staff performance, retention, and morale.

The north London local authority contractually requires all three of its major homecare providers – Allied Healthcare, London Care, and Sevacare – to pay their Islington-based staff at least the London Living Wage (LLW) – including for their time spent travelling between appointments.

London Care – the fourth largest homecare provider in the UK – has pointed to notable improvements in staff wellbeing as a result of higher wages, enabling many of their care workers to go home in the holidays to their families who live abroad.

Prior to introducing the LLW in 2014, turnover among London Care staff averaged over 10%. Now, it is less than 3%.